Term of use

Terms of Use

thbureau Ltd (hereinafter “thb”) is a limited liability company having its registered office at Po Box 6945, Suite 6726, London, W1A6US registered with Companies House under 11621313

Acceptance of the Terms of Use

These Terms of Use apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the www.thehairbureau.com website. You and thb agree that these Terms of Use will, together with the order, as accepted by thb, the Terms of Use and the Privacy Policy, constitute the whole agreement between you and thb.

These Terms of Use contain important information, including information on warranties and limitations of liability. By placing an order through the www.thehairbureau.com website you acknowledge that you have read and accepted these Terms of Use.

Amendment to the Terms of Use

thb has the right to amend these Terms of Use from time to time to comply with law or to meet its changing business requirements. Any amendments to the Terms of Use will apply to any order registered after the amended Terms of Use come into effect and are posted on the www.thehairbureau.com website.

Definitions and Application

In these Terms of Use, “thb” means thbureau Ltd, “you” and “your” means you, the individual who is ordering the Products, the “Products” means the thb products which may be ordered on the www.thehairbureau.com website.

Geographic area

The online sale of the Products offered on the www.thehairbureau.com website is intended only to individuals who are residing within the European Union and for delivery within this geographic area only.

Products

The Products covered by these Terms of Use are those presented on the www.thehairbureau.com website, subject to availability.

thb will use its best efforts to ensure that any photograph of any of the Products presented on the www.thehairbureau.com website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product.

Shipping Fee

As displayed on the checkout page.

Delivery

thb will use reasonable endeavours to deliver an order within 5 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you.

Orders

To submit an order for Products you must:

create an account with thb on the www.thehairbureau.com website by registering your details and creating a password which will be associated to your username (the email address which you have indicated); and complete and submit the online order through your thb account.
thb reserves the right to refuse any order. In such case, thb will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
once thb has accepted your order an order confirmation email will be sent to you at which point these Terms of Use will become binding on you and thb. The status of your order will be shown on your thb account.

Prices and Payment

All prices on the website are in GBP and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the www.thehairbureau.com website at the time of submitting the order.

The amount payable to thb for an order includes the product total price and the shipping costs as displayed on the checkout page.

The checkout page will also display the various payments options offered (e.g. paypal, credit cards). Payments will be made through the secure PayPal system/Credit Card portals, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by software and no third-parties may have access to this information during the processing of your payment for the Products.

Liability

thb will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of thb breaching its obligations under these Terms of Use, but thb is not responsible for loss or damage that was not foreseeable, such as for damages resulting from the your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

We reserves the right to take any of the following measures if you fail to make a payment in accordance with these Terms of Use:

withhold the supply of and dispose of the Products requested in the order, and/or
refuse to deal further with you, and thb will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

The customer has sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

The Products are supplied for domestic and private use only. thb shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.

You must follow any instructions thb may give you in relation to the safe use or storage of the Products. thb will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.

There are certain responsibilities which thb cannot exclude by law and nothing in these Terms of Use limits any liability of thb to you for death or personal injury resulting from negligence. Subject to the following “Warranty” clause, and to the fullest extent permitted by law, the liability of thb for any loss or damage suffered by you as a result of thb breaching its obligations under these Terms of Use or other duty is limited to a refund or replacement of the relevant Products.

Warranty

As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described. For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms of Use will affect these legal rights.

If you receive a Product that is not of satisfactory quality, you can contact thb for a replacement or, where this is not possible, for a refund.

Your right to cancel the purchase

As a consumer, you have the right to return the Products, without any reason within 14 working days from the receipt of the Products.

If the return of the Products is not because of a product defect or an error committed by thb, you will have to pay the shipping charges for the return of the Products.

If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original packaging, to the following address:

Laboratorios Exitenn S.L.
Pol. Ind. La Cova C/ Alt Millars, 9 – 13
46900 MANISES (Valencia) SPAIN

thb will refund you within 15 days from the exercise of your right to cancel the purchase.

Refunds and Returns

Only Products purchased on the www.thehairbureau.com website can be returned to thb for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.

Should you make an error when ordering online, thb will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the event that you react to a product, you have the option of exchanging or refunding it.

All Products must be returned to:

Laboratorios Exitenn S.L.
Pol. Ind. La Cova C/ Alt Millars, 9 – 13
46900 MANISES (Valencia) SPAIN

You are responsible for the shipping costs incurred when sending the Products back to thb.

Should a Product be damaged while it is being shipped to you, thb will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.

In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for thb to process any refund or exchange. Please call +44 (0) 20 3318 8551 or email to info@thehairbureau.com in advance of your intention to return or exchange a Product, so that thb staff can assist you with a smooth transaction.

Please retain your postal receipt until you are certain your parcel has been safely received by thb. We may need to see this if we fail to receive your package.

We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.

Force Majeure

If thb is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, thb will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Personal data

Information provided by you for the order of the Products will be automatically processed by thb. Please refer to our Privacy Policy for further information on the processing of your personal data.

Other important terms

thb may transfer its rights and obligations under these Terms of Use to another organisation.

These Terms of Use are between you and thb only. No other person shall have any rights to enforce any of the terms of these Terms of Use.

If any term in these Terms of Use is found to be illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.

If you break these Terms of Use and thb takes no action, this does not mean that thb has waived its rights against you. You will still have to comply with these Terms of Use. Any waiver must be agreed by thb in writing.

Applicable law

If the place of delivery of the Products is in:

England or Wales, these Terms of Use are governed by English law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the non-exclusive jurisdiction of the English courts; or

Scotland, these Terms of Use are governed by Scottish law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the exclusive jurisdiction of the Scottish courts; or

Northern Ireland, these Terms of Use are governed by Northern Irish law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the exclusive jurisdiction of the Northern Irish courts.

The information contained in this document apply to the online sale website directed by thbureau Ltd.